Hewlett Packard HP Color LaserJet CM1312nfi USB Not Installing
Recently had a client who we were helping out with a new HP CM1312nfi printer onto a Windows 7 PC.
While the printer used to work on XP no problems with the disc supplied, i had to download a new Windows 7 full package (306meg) from HP and install it that way along with a couple of extra settings.
Turns out the correct Windows 7 software would not pickup the USB printer when it was plugged in (when prompted by the installer software). The install was around 94% and had to cancel and figure out why.
So the steps I used to get the HP CM1312 working with Windows 7 are:
HP CM1312 64bit WIndows 7 Retail install.
1 - Download: CM1312series-win7-full-solution-AM-EMEA1-v5.1.exe (308 MB)
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=3558902&prodNameId=3562006&swEnvOID=4062&swLang=8&mode=2&taskId=135&swItem=tw-77243-1
2 - Right-click the file and select “Properties.” Click the “Compatibility” tab at the top of the resulting window.
3 - Check off “Run this program in compatability mode for:” and choose “Windows Vista” from the pop-up menu.
4 - ALSO check “Run this program as administrator” at the bottom of the window.
5 - Press “Apply,” then “OK.”
6 - Now you can double-click the “Setup” file and run the software installer.
* I followed most of these steps to successfully install the printer, but at step 3 the option to change the compatibility mode was greyed out but Vista was selected.
For further information and where i found the fix, see: http://social.technet.microsoft.com/Forums/en/w7itproappcompat/thread/e46bf739-3a80-4200-96b9-0312448f9423
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